1. What does OEM and ODM mean in your manufacturing process?
OEM: Produce and process according to your requirements, and customize your LOGO, exclusive colors, color boxes, etc.
ODM: We can redefine the product functions according to your needs, and support the transformation of your design ideas into concrete products.
2. How do I start an OEM/ODM project with you?
3. Can I have my logo and branding on the products?
4. What is the lead time for custom projects?
Custom project lead times vary based on complexity and order size, generally ranging from 30 days to 100 days.
5.Do you offer design services for custom products?
Yes, our design team can assist in developing your product from concept to final design, including 3D modeling by CAD software.
6. How do you ensure the quality of customized products?
We follow strict quality control processes, including material inspection ~IQC, in-process checks ~ IPQC , and final inspections~ FQA and provide 12-months after-sales service.
7. Are there any design restrictions for customizing products?
Some restrictions may apply based on technical feasibility, safety, and legal standards. Our team can guide you through what’s possible.
8.Can I request a sample before at mass production?
Yes, we provide bulk order sample for approval before starting mass production to ensure your expectations are met.
9.What are the payment terms for custom orders?
Typically, we require a 30% deposit to start production and the balance before shipment .
10. How do you handle intellectual property protection for custom designs?
We respect and protect our clients’ intellectual property and can sign non-disclosure agreements (NDA) to ensure confidentiality.
11.Can you produce products that meet specific certifications or standards?
Yes, we can manufacture products to meet various certifications like CE,ROHS,FCC etc. Moreover, we passed BSCI, ISO 9001; ISO14001 system certification audit.
12.Is there a warranty for OEM/ODM products?
Our products provide warranty 12 month .
13.What kind of packaging options do you offer ?
We provide a range of packaging options, from simple Folding box , Lid and Base Packaging , Telescopic Box , Book-style Box or customized retail packaging.
14.Do you offer packaging design for customization orders ?
Yes, we have a graphic design team to provide you with packaging and printing services under certain conditions.
15.How are shipping costs calculated for large custom orders?
Shipping costs depend on the order size, weight, term, and destination. We can provide a quote based on your specific requirements. Frequent terms used are EXW, FOB, CIF, and DDP.
16.Can we make modifications to our design after production has started?
Modifications may be possible in the early stages . But , it will affect lead times and costs. It’s must be finalize designs before production.
17.Do you support sustainable and eco-friendly manufacturing practices?
Yes, we are committed to sustainable practices, including the use of eco-friendly materials and production processes.
18.How can we ensure ongoing communication and updates during the production process?
We assign a dedicated project manager to each OEM/ODM client to ensure clear and continuous communication throughout the project.